Contact Enterprise Support
At Pear Health Labs, we’re dedicated to supporting your success. Below, you’ll find the best ways to connect with our team, organized by contact needs and response times.
| Department | Purpose | Contact Information | Response Time | Hours & Holidays |
|---|---|---|---|---|
| Billing | Invoices, payments, and billing inquiries | Email: enterprisebilling@pearhealthlabs.com | 24–48 hours |
Agents are available via chat/phone from 6 am – 4 pm PST, Monday – Friday.
Holidays:
|
| Customer Success | Platform guidance, user engagement, challenges | Email: customersuccess@pearhealthlabs.com | 24–48 hours | |
| Enterprise Support | Technical issues and escalations |
Email: enterprisesupport@pearhealthlabs.com Phone: 877-290-2815 Escalation Site: https://aaptiv.com/enterprise-support/ |
1-2 Business Days | |
| Sales | Feature upgrades, license adjustments | Email: enterprisesales@pearhealthlabs.com | 24–48 hours | |
| Additional Resources | FAQs | Find Quick Answers https://enterprise-support.zendesk.com/hc/en-us |
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